Live Chat Agent / Appointment Setter

Hobart, IN 46342

Job Description:

We are seeking a professional and dynamic Live Chat Agent / Appointment Setter to provide outstanding customer service through live chat support, answer inquiries, and schedule appointments. The ideal candidate will be responsible for creating a positive experience for clients, while efficiently managing appointment scheduling for our sales or service teams.

Responsibilities:

• Respond promptly and professionally to customer inquiries via live chat.

• Provide detailed information about products or services to potential customers.

• Qualify leads by gathering necessary information and determining customer needs.

• Schedule appointments for sales representatives or service teams based on customer requests.

• Maintain an organized record of all customer interactions and appointments.

• Address customer concerns and questions, providing accurate and timely responses.

• Use CRM or scheduling software to manage and track appointments.

• Follow up with potential clients and leads to confirm or reschedule appointments.

• Collaborate with the sales and customer service teams to ensure smooth handoffs and customer satisfaction.

• Handle customer inquiries in a friendly, efficient, and professional manner.

• Meet individual and team targets for chat response time, customer satisfaction, and appointment booking.

Qualifications:

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).

• Proven experience as a Live Chat Agent, Appointment Setter, or in a similar customer-facing role.

• Strong written communication skills with the ability to converse with customers via live chat.

• Ability to work in a fast-paced environment while maintaining high service levels.

• Experience with CRM and scheduling software (e.g., HubSpot, Salesforce, or others).

• Excellent organizational skills and attention to detail.

• Ability to handle multiple chat conversations and appointments simultaneously.

• Comfortable working with customers from diverse backgrounds.

• Positive attitude with strong problem-solving skills.

• Ability to work independently and as part of a team.

Preferred Skills:

• Previous experience in a call center or customer service setting.

• Familiarity with chatbots or automated chat software.

• Bilingual (Spanish/English) a plus, but not required.

Benefits:

• Competitive salary and benefits package.

• Flexible work schedule/ Work From Home.

• Opportunities for career growth and advancement.

• Supportive and dynamic team environment.