Windows Support Engineer (L1/L2)

Fort McMurray, AL T9K 2S9

AQ Technologies helps its clients by being a “down the hall” IT and security team for our clients when they need us. For the 25 years we’ve been in business, we’ve been helping our clients have IT systems that are secured and designed to equip them to have the tools they need to succeed. 

We are the ideal place to work for IT professionals looking to gain a broad range of exposure and knowledge because of the wide range of fantastic clients we serve. We offer pay and benefits competitive to the region and a tight-knit team.

We are looking for a Windows Support Engineer Level 1/Level 2 to support our valued customers in Phoenix, with most of the client work in Deer Valley. They’ll be able to provide on-site 1st level support as our clients need in the Phoenix area.

We are looking for someone who can supervise and train other team members with their technical knowledge. To help with this, they’ll also document service tickets to share learnings amongst our team.

The successful applicant should have three years of practical experience supporting desktop computers. They’ll have a solid working knowledge of Office 365, Active Directory, Microsoft Exchange, Veeam, and TCP/IP. They should also have their own car to travel to client sites, for which we are happy to reimburse mileage.

Our recruiting process is simple. Applicants with the right skills and experience will be selected for an interview with our recruiting team. From there, successful candidates will meet directly with AQ’s Hiring Manager and an offer will be extended to a successful candidate.

Responsibilities

• Provide remote and hands-on 1st and 2nd level support for desktop, user, network, and server infrastructure both in-office and at client sites
• Administration of user accounts
• Survey, design, install, configure, and troubleshoot wireless network LAN technology
• Document all service tickets, including issues, resolutions, and time spent resolving the ticket 
• Understand and follow Standard Operating Procedures, offering revision and improvement suggestions as they emerge

What you need to succeed

• Possess 1 year of practical experience supporting desktop computers, preferably working with a small IT consulting firm
• Strong customer service skills and communication skills
• Have a strong working knowledge of the Office 365 for Business platform
• Familiarity with Active Directory
• Understanding of TCP/IP, including DHCP & DNS server administration
• Professional and team‐oriented attitude
• Reliable transportation to office and client sites