SERVICE TECHNICIAN

315 Nevada Avenue Odenton, MD 21113

SERVICE TECHNICIAN

 FUNCTION:  Perform all routine and preventative maintenance in order to maintain the physical integrity of the property.       

 REPORTS TO:           General Manager and Community Service Director    

 RESPONSIBILITIES:     (including, but not limited to)

 Maintenance/Customer Service

• Effectively handle resident service requests, correcting the situation within 24 hours when possible.  Ensure that all make-ready repairs and services are completed correctly and on schedule.
• Maintain awareness of the physical condition of the property and immediately correct unsafe conditions.
• Maintain accurate records regarding preventative maintenance, service requests (received and completed), expenditures, apartment make-ready status, work-in-progress, etc.
• Must be knowledgeable of inventory levels of spare parts and supplies and inform supervisor of shortages.
• Maintain effective internal control over operational activities in compliance with best practice policy and guidelines.

PHYSICAL REQUIREMENTS:

• Constant need (66% to 100% of the time) to be on feet.  
• Have constant need (66% to 100% of the time) to perform the following physical activities:

Bend/Stoop/Squat: Perform routine maintenance/repairs, pick up tools and needed equipment.

 Climb Stairs: Service requests, make-ready needs for 2^nd and 3^rd floor apartments.

Push or Pull: Move equipment, appliances, open and close doors, etc. 

Reach Above Shoulder: Perform routine maintenance/repairs, stock & remove equipment, parts, etc.

Climb Ladders: Perform routine maintenance/repairs.

Grasp/Grip/Turning: Handle tools & equipment, perform routine maintenance/repairs.

Finger Dexterity: Handle tools and equipment, perform routine maintenance/repairs.

Writing: Inventory maintenance, requisition requests, required maintenance reports. 

• Lifting/Carrying (supplies, replacement parts, ladders, etc.):

            Over 150 lbs.: Rare need (less than 1% of the time)

            75 lbs. – 150 lbs.: Occasional need (1% to 33% of the time)

            25 lbs. – 75 lbs.: Frequent need (33% to 66% of the time)

            1 – 25 lbs.: Constant need (66% to 100% of the time)

NOTE:  Lifting and carrying of weights exceeding 50 lbs. is to be accomplished with assistance

from one or more persons.  Examples of heaviest items lifted include washer/dryers,

refrigerators, A/C units, abandoned sofas, etc. 

QUALIFICATIONS: 

• Previous experience in plumbing, electrical, HVAC, carpentry and locksmithing.
• HVAC Type I and II EPA Certification required (Universal certification preferred)
• Top notch customer service skills.
• Ability to complete tasks efficiently with minimal assistance
• Attention to detail.
• Excellent written and verbal communication skills.
• Must be available on an as-needed basis for after hour on-call emergency services.
• Minimum of 2 years residential property management experience preferred
• High school diploma or equivalent certification required
• Proficiency with Windows, Microsoft Office and email
• EPA certification required
• Perform other duties as assigned.