NOW HIRING - Customer Service positions

2501 S Price Rd, Suite 201 Chandler, AZ 85286

OnTrac’s Customer Care Center located in Chandler, AZ is currently hiring full time Customer Care Advocates.

Successful candidates will:

• Handle inbound and outbound calls tracking packages and shipment updates.
• Schedule parcel pickups and respond to general information inquiries.
• Enjoy working in a professional, casual, team based environment with extensive customer contact!
• Work a full time set schedule with hours ranging from 6:00AM to Midnight Monday through Saturday, 4:00PM to Midnight on Sundays.

Our ideal Customer Care Advocates will have:

• 12 months of customer service and/or call center experience, preferred

• Ability to multi-task between numerous applications in a windows based environment

• Solid Judgment and willingness to escalate issues quickly and efficiently

• Effective oral and written communication skills are necessary to complete various tasks

• Ability to communicate and interface effectively with many types of people

• Ability to apply common sense understanding to carry out simple one- or two-step instruction

• Ability to pass a verbal assessment test

• Ability to pass an alphanumeric keystroke test by typing 20 wpm at 95% accuracy

• A knowledge of personal computers in a window based environment, with skills in all Microsoft Office software

• Analytical thinker who can make fast decisions and adapt to changes while remaining focused on customer, team and Company goals

• Work cross functionally with other departments to ensure customer issues are addressed timely

• Thrive in a fast paced, results driven environment

• Have strong interpersonal and problem solving abilities

• Ability to apply common sense understanding to carry out simple one- or two-step instruction

• Be able to attend a 4-week training session Monday – Friday from 9AM to 5:45 PM; subject to change based on business needs

• Successfully pass a pre-employment background check & drug screen

OnTrac offers great benefits including: Medical, Dental, Vision, 401K, Vacation/Sick Leave.